Amazon Transcribe Live Call Analytics (LCA) Sample Solution
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Oct 2, 2025 - JavaScript
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call-center-analytics
Here are 29 public repositories matching this topic...
Official Repo for python-vcon and py-vcon-server Python packages
email messaging sms crm telephony voip transcription webchat contact-center video-conference recordings conversational-ai call-center-analytics video-transcription transcription-api contact-centers-and-telephony generative-ai customer-support-ai customer-support-automation vcontechnology
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Mar 16, 2026 - Python
Comprehensive Power BI dashboards showcasing insights on Call Centre Trends, Customer Retention, and Diversity & Inclusion to drive business impact.
customer-retention data-visualization business-intelligence data-analytics powerbi interactive-dashboards pwc call-center-analytics forage customer-churn customer-churn-analysis diversity-and-inclusion data-storytelling job-simulation
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Mar 31, 2024
Agent Insights & Call Activity at Your Fingertips. This Power BI dashboard tracks calls answered, answer speed, & customer satisfaction. Built with Power BI & Excel.
visualization python portfolio dashboard analytics power-bi project data-visualization data-analytics dax call-center call-center-analytics ms-excel-data-analytics power-bi-dashboard power-bi-desktop trends-visualization
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Mar 14, 2024
Predict which customers should a call-center call for greater assertiveness in a sale
python challenge data-science machine-learning correlation analytics random-forest linear-regression data-engineering dataset polynomial-regression linear-regression-models pt-br random-forest-classifier call-center keyrus call-center-analytics
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Jan 11, 2022 - Python
Implementation of ARCH and GARCH models with MLOps pipeline on the AWS for deployment and management in a production environment.
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Jan 27, 2025 - Jupyter Notebook
This shows my complete Power BI dashboards with real world data provided by PWC Switzerland. This is a Forage virtual internship where I got to use, analyze and gain valuable insights using real world data
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Aug 25, 2024
Gaussian Time Series model and MLOps pipeline using the AWS to deploy the model in a production environment.
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Dec 9, 2023 - Jupyter Notebook
AI platform that analyzes support call conversations to generate performance metrics, quality scorecards, and actionable service desk insights.
ai cnn speech-to-text audio-processing customer-experience call-center-analytics power-automate speech-analytics ai-automation azure-openai generative-ai serverless-architecture agent-performance conversation-intelligence contact-center-ai service-desk-analytics
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Mar 16, 2026
These projects focused on call center trends, customer retention, and diversity & inclusion analysis. Each project offered valuable insights and hands-on experience that have enriched my understanding of these critical areas.
analysis presentation excel insights power-bi data-visualization kpi data-analytics data-analysis power-query data-cleaning call-center-analytics churn-analysis virtual-internship pwc-internship
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Feb 1, 2025
An AWS serverless AI services pipeline for analysing call center calls, with custom analytics built around AWS Transcribe and AWS Comprehend and insights published on AWS Quicksight.
aws lambda machine-learning natural-language-processing sentiment-analysis serverless transcribe comprehend call-center-analytics
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Dec 27, 2022 - Python
This analysis measures the performance of a call centre and assessed the satisfactions and sentiments of customers.
data-visualization data-analysis problem-solving customer-service powerbi-report call-center-analytics data-manupulation
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Apr 29, 2024
PwC Switzerland Power BI in Data Analytics Virtual Case Experience helps build foundation in data analysis and visualization with Power Bi
customer-retention data-visualization business-intelligence data-analysis powerbi interactive-dashboards call-center-analytics diversity-and-inclusion data-storytelling
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Jul 8, 2024
Interactive Power BI analysis of call center KPIs: total calls, CSAT by agent, average handle time (AHT), first-contact resolution, peak hours, top call drivers (Technical Support, Payment Issues), workload balance, and recommendations for staffing, training, and process optimization.
data-visualization business-intelligence dax powerbi customer-experience call-center-analytics kpi-dashboard data-analyst-portfolio csat-analysis
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Feb 17, 2026
VB.Net code for interfacing with Avaya's CMS Supervisor call center management software.
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Sep 22, 2023 - Visual Basic .NET
Power BI Dashboards and Power Point Presentations
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May 15, 2024
Call-Center dashboard
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Jan 3, 2025
Comprehensive Power BI dashboards showcasing insights on Call Centre Trends, Customer Retention, and Diversity & Inclusion to drive business impact.
customer-retention data-visualization business-intelligence data-analytics powerbi data-cleaning interactive-dashboards pwc call-center-analytics forage diversity-and-inclusion data-storytelling
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Aug 13, 2024
Operational efficiency analysis for a virtual telephony service. Features automated KPI tracking, statistical hypothesis testing (Mann-Whitney U), and an interactive Tableau Dashboard to identify ineffective operators and systemic bottlenecks.
python data-science statistical-analysis hypothesis-testing tableau-dashboards call-center-analytics operational-efficiency
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Jan 6, 2026 - Jupyter Notebook
Google Fiber Dashboard for Improving Call Center Performance
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Jan 20, 2025
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