Select a category below to find detailed help for your payment and billing issue or Microsoft Store.
Note: The Microsoft Store offers tailored services depending on your region.
View your Microsoft Store order history
Download, install, or reinstall Microsoft 365, Office 2024, or Office 2021 on a PC or Mac
Returning items you bought from Microsoft for exchange or refund
Tax invoices, breakdowns, and registration numbers for Microsoft Store
Pre-orders for Microsoft Store
Find and install your Microsoft downloads from Microsoft Store
Shipping options, costs, and delivery times
Track your order from Microsoft Store
Guest checkout
Add a new bank or credit card to your Microsoft account
Update a Microsoft account payment method
Remove a Microsoft account payment method
How to change your billing or shipping address
Buy from Microsoft Store with mobile billing
Change your country or region in Microsoft Store
Turn recurring billing on or off for a Microsoft subscription
How to investigate a billing charge from Microsoft
Spending limits in Family Safety
Change purchase sign-in settings for Microsoft Store on Windows
Troubleshoot buying issues with Microsoft Store
Troubleshoot payment option issues
How to investigate a billing charge from Microsoft
I can't find or install an app from Microsoft Store
Trouble pushing an app or game to a device
Fix problems with apps from Microsoft Store
Can't find Microsoft Store app
Need more help?
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
